.support-tickets__list{display:flex;flex-direction:column;gap:.75rem}.support-tickets__card{width:100%;text-align:left;padding:1rem 1.1rem;border:1px solid var(--color-cream-dark);border-radius:12px;background:#fff;cursor:pointer;transition:border-color .15s}.support-tickets__card--active,.support-tickets__card:hover{border-color:var(--color-gold)}.support-tickets__card-head{display:flex;justify-content:space-between;gap:.75rem;align-items:flex-start}.support-tickets__id{font-weight:700;font-size:.9rem;color:var(--color-ink)}.support-tickets__badge{font-size:.72rem;font-weight:700;text-transform:uppercase;letter-spacing:.04em;padding:.2rem .5rem;border-radius:6px;background:var(--color-cream);color:var(--color-ink-muted)}.support-tickets__badge--open{background:#e8f4ec;color:#1a6b3c}.support-tickets__badge--progress{background:#fff4e0;color:#9a6b00}.support-tickets__subject{margin:.4rem 0 0;font-size:.95rem;color:var(--color-ink)}.support-tickets__meta{margin:.25rem 0 0;font-size:.8rem;color:var(--color-ink-muted)}.support-tickets__detail{margin-top:1rem;padding-top:1rem;border-top:1px solid var(--color-cream-dark)}.support-tickets__thread{display:flex;flex-direction:column;gap:.65rem;margin:1rem 0;max-height:280px;overflow-y:auto}.support-tickets__msg{padding:.75rem 1rem;border-radius:10px;font-size:.9rem;line-height:1.5}.support-tickets__msg--customer{background:var(--color-cream);align-self:flex-start;max-width:92%}.support-tickets__msg--admin{background:#f0f4ff;align-self:flex-end;max-width:92%}.support-tickets__reply{display:flex;flex-direction:column;gap:.5rem}.support-tickets__reply textarea{width:100%;min-height:72px;padding:.65rem;border-radius:8px;border:1px solid var(--color-cream-dark);font-family:inherit}.support-tickets__new-btn{margin-top:.75rem}