.need-help-modal__backdrop{position:fixed;inset:0;z-index:10050;background:rgba(31,26,20,.55);display:flex;align-items:flex-end;justify-content:center;padding:1rem}@media (min-width:640px){.need-help-modal__backdrop{align-items:center}}.need-help-modal{width:100%;max-width:480px;max-height:min(90vh,720px);overflow:auto;background:var(--color-paper,#fff);border-radius:16px 16px 0 0;box-shadow:0 24px 64px rgba(31,26,20,.2)}@media (min-width:640px){.need-help-modal{border-radius:16px}}.need-help-modal__head{display:flex;align-items:flex-start;justify-content:space-between;gap:1rem;padding:1.25rem 1.5rem;border-bottom:1px solid var(--color-cream-dark,#f5f0e6)}.need-help-modal__head h2{margin:0;font-size:1.35rem;color:var(--color-ink,#1f1a14)}.need-help-modal__head p{margin:.35rem 0 0;font-size:.95rem;color:var(--color-ink-muted,rgba(31,26,20,.72))}.need-help-modal__close{border:none;background:var(--color-cream,#fff9f0);width:2.25rem;height:2.25rem;border-radius:50%;cursor:pointer;font-size:1.1rem;color:var(--color-ink)}.need-help-modal__body{padding:1.25rem 1.5rem 1.5rem}.need-help-modal__options{display:flex;flex-direction:column;gap:.5rem;margin-bottom:1rem}.need-help-modal__option{display:flex;align-items:center;gap:.75rem;width:100%;text-align:left;padding:.85rem 1rem;border:1px solid var(--color-cream-dark);border-radius:10px;background:#fff;cursor:pointer;font-size:.95rem;color:var(--color-ink);transition:border-color .15s,background .15s}.need-help-modal__option:hover{border-color:var(--color-gold,#e8b03d);background:var(--color-cream)}.need-help-modal__option--active{border-color:var(--color-gold-dark,#c9941e);background:var(--color-cream);box-shadow:inset 0 0 0 1px var(--color-gold)}.need-help-modal__field{margin-bottom:1rem}.need-help-modal__field label{display:block;font-size:.85rem;font-weight:600;margin-bottom:.35rem;color:var(--color-ink)}.need-help-modal__field input,.need-help-modal__field select,.need-help-modal__field textarea{width:100%;padding:.65rem .75rem;border:1px solid var(--color-cream-dark);border-radius:8px;font-size:.95rem;font-family:inherit}.need-help-modal__field textarea{min-height:100px;resize:vertical}.need-help-modal__submit{width:100%;padding:.85rem;border:none;border-radius:10px;background:linear-gradient(180deg,#ffd97a,#e8b03d);color:var(--color-ink);font-weight:700;font-size:1rem;cursor:pointer}.need-help-modal__submit:disabled{opacity:.6;cursor:not-allowed}.need-help-modal__success{text-align:center;padding:2rem 1rem}.need-help-modal__success strong{display:block;font-size:1.1rem;margin-bottom:.5rem}